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Information Anxiety: Towards Understanding

By Richard Saul Wurman — 2012

Richard Saul Wurman describes his work as the promotion of understanding. “I am in the understanding business,” he writes. As the founder of TED conferences, his projects and writing examine information, architecture, design, and communication. Coining the term “information architecture” over thirty years ago, Wurman studies the processes behind which we understand, communicate, convey, and use information.

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The way you approach a hard conversation either reinforces a pathway for exchange or erodes trust in the relationship. You can set yourself up for a more productive, less volatile exchange by being clear about what you are trying to accomplish by treading into challenging terrain.

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Ezra Klein Interviews Anna Sale

A hard conversation is about trying to sort of understand more focus on descriptions and sharing experience but not wrapping it all up neatly at the end because when you try to do that, you’re sort of pushing through what actually is the hard thing

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How to Make Your Small Talk Big

We’ve forgotten how to talk to people. . .Our entire social lives have become a middle school dance: unrealistic expectations in the lead-up, self-conscious regrets in the aftermath.

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EXPLORE TOPIC

Communication Skills