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Information Anxiety: Towards Understanding

By Richard Saul Wurman — 2012

Richard Saul Wurman describes his work as the promotion of understanding. “I am in the understanding business,” he writes. As the founder of TED conferences, his projects and writing examine information, architecture, design, and communication. Coining the term “information architecture” over thirty years ago, Wurman studies the processes behind which we understand, communicate, convey, and use information.

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Don’t Take It Personally!

Don’t take anything personally. This agreement gives you immunity in the interaction you have with the secondary characters in your story. You don’t have to concern yourself with other people’s points of view.

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Communication Skills