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Information Anxiety: Towards Understanding

By Richard Saul Wurman — 2012

Richard Saul Wurman describes his work as the promotion of understanding. “I am in the understanding business,” he writes. As the founder of TED conferences, his projects and writing examine information, architecture, design, and communication. Coining the term “information architecture” over thirty years ago, Wurman studies the processes behind which we understand, communicate, convey, and use information.

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I’m Not O.K., You’re Not O.K.—And That’s O.K.

When we read the news, we might find ourselves overwhelmed with “non-OK-ness,” but Sylvia Boorstein says there are ways we can work with that feeling.

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Overcoming Your Listening Disorder

We naturally become defensive when our spouse begins to criticize us. We listen to refute or correct the inaccuracies, distortions and exaggerations that are inevitably there. The challenge is to listen only to understand.

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EXPLORE TOPIC

Communication Skills