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Utilizing Emotional Intelligence in the Workplace

By Kendra Cherry — 2020

Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication—and a hot topic not only in psychology, but in the business world.

Read on www.verywellmind.com

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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

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EXPLORE TOPIC

Emotional Intelligence (EQ)