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Utilizing Emotional Intelligence in the Workplace

By Kendra Cherry — 2020

Emotional intelligence, sometimes referred to as EQ ("emotional quotient"), refers to a person's ability to recognize, understand, manage, and reason with emotions. It is a critical ability when it comes to interpersonal communication—and a hot topic not only in psychology, but in the business world.

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How to Improve Emotional Intelligence Through Training

Emotional Intelligence is our mind’s ability to perceive, manage, and express emotions effectively in real life. Jack Mayer and Peter Salovey (1990) defined Emotional Intelligence (or E.I.) as the ability to regulate feelings and use them to guide our actions.

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EXPLORE TOPIC

Emotional Intelligence (EQ)