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The Decision to Trust

By Robert F. Hurley — 2006

Surveys have shown that 80% of Americans don’t trust corporate executives and—worse—that roughly half of all managers don’t trust their own leaders. Mergers, downsizing, and globalization have accelerated the pace of change in organizations, creating a crisis of trust that didn’t exist a generation ago.

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The Art of Listening: An Interview with Harville Hendrix and Helen LaKelly Hunt

1440: Is it true that on the whole we're not very good listeners? Harville: In the resting state, when we're not distracted, the research shows we have a 13–18% accuracy rate.

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EXPLORE TOPIC

Decision Making