QUOTE

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Spiteful words can hurt your feelings but silence breaks your heart.

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C. S. Lewis (1898–1963) was a British fellow and tutor at Oxford University, chair of Medieval and Renaissance literature at Cambridge University, and prolific author best known for his work on Christian apologetics and exploration of moral philosophy through fairy tales, science fiction, and the children’s series The Chronicles of Narnia.

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FindCenter Quotes ImageThe best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

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FindCenter Quotes ImageSince in order to speak, one must first listen, learn to speak by listening.

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FindCenter Quotes ImageNo matter how simplified or complicated life gets, it can make us miserable or it can wake us up.

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FindCenter Quotes ImageEmpathetic listening is an awesome medication for the hurting heart.

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FindCenter Quotes ImageIf only our passion to understand others were as great as our passion to be understood. Were this so, all our apologies would be truly meaningful and healing.

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FindCenter Quotes ImageWhen forgiveness experts talk in binary language (’You either forgive the wrongdoer or you are a prisoner of your own anger and hate’), they are collapsing the messy complexity of human emotions into a simplistic dichotomous equation.

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FindCenter Quotes ImagePeople’s sense of self-worth is pivotal to their ability to look clearly at the hurt they’ve caused. The more solid one’s sense of self regard, the more likely that that person can feel empathy and compassion for the hurt party, and apologize from an authentic center.

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FindCenter Quotes ImageExcessive use of external motivation can slow and even stop your journey to mastery.

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FindCenter Quotes ImageLearning any new skill involves relatively brief spurts of progress, each of which is followed by a slight decline to a plateau somewhat higher in most cases than that which preceded it . . . the upward spurts vary; the plateaus have their own dips and rises along the way. . . .

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FindCenter Quotes ImageWhat we call ‘mastery’ can be defined as that mysterious process through which what is at first difficult or even impossible becomes easy and pleasurable through diligent, patient, long-term practice.

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Communication Skills