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Seek first to understand, then to be understood.

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Stephen R. Covey (1932–2012) was an American educator, author, businessman, and motivational speaker. He cofounded FranklinCovey, an organization focused on leadership development and business training, and was most well-known for his book The 7 Habits of Highly Effective People, which has sold over twenty million copies.

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FindCenter Quotes ImageMental pain is less dramatic than physical pain, but it is more common and also more hard to bear. The frequent attempt to conceal mental pain increases the burden: it is easier to say ‘My tooth is aching’ than to say ‘My heart is broken.’

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Communication Skills