Whatever our role, we can navigate a variety of relationships every day, whether with our bosses, direct reports, colleagues, customers, clients, the public, or other stakeholders. While all of these relationships can be rewarding and enlightening, the many overt and subtle power imbalances and sometimes arbitrary social norms can make them challenging, unpredictable, confusing, and emotional. Where do we draw lines and find boundaries at work? How do we manage difficult relationships with colleagues and coworkers with whom we spend so much of our day? What happens when a work relationship turns into a friendship—or even romance? Finding our way through awkward or difficult social situations at work is a common—if uncomfortable—struggle.
Passive-aggressive behavior can be one of the most difficult issues to deal with on a team. It's an insidious form of conflict because the concerns are masked and hard to recognize, let alone deal with. Here are the right words to say when dealing with passive-aggressive behavior.
With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR).