By Daniel Goleman — 2008
We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.
Read on greatergood.berkeley.edu
CLEAR ALL
Careers that demand empathy, vigilance, and compassion can leave workers drained and traumatized. As researchers discover the true toll of emotional labor, employees are finally getting the help they need to stick to their calling.
Hiding your feelings can be freeing. But eventually you have to take off the mask.
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