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Resolving Conflicts at Work: Ten Strategies for Everyone on the Job

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By Kenneth Cloke, Joan Goldsmith — 2011

Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity,... See more...

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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

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Driven to Distraction at Work: How to Focus and Be More Productive

Are you driven to distraction at work? Best-selling author Edward M. Hallowell, MD, the world’s leading expert on ADD and ADHD, has set his sights on a new goal: helping people feel more in control and productive at work.

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Compassionate Conversations: How to Speak and Listen from the Heart

The definitive guide to learning effective skills for engaging in open and honest conversations about divisive issues from three professional mediators.

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Difficult Conversations: How to Discuss What Matters Most

We attempt or avoid difficult conversations and conflicts every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

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Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict

Conflict is an unavoidable aspect of human existence, so it’s vital to develop communication skills that will help you navigate these challenging moments.

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The Language of Emotional Intelligence: The Five Essential Tools for Building Powerful and Effective Relationships

It's no secret that emotional intelligence plays a crucial role in your relationships. But how do you apply these specialized skills in everyday life? It's easy--with this practical, ready-to-use guide by a renowned expert in the field of emotional intelligence and communication.

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Rising Strong: How the Ability to Reset Transforms the Way We Live, Love, Parent, and Lead

It is the rise from falling that Brown takes as her subject in Rising Strong.

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Crucial Conversations: Tools for Talking When Stakes Are High (Second Edition)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high.

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We Can Work It Out: Resolving Conflicts Peacefully and Powerfully

The tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully.

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Living Nonviolent Communication: Practical Tools to Connect and Communicate Skillfully in Every Situation

Living Nonviolent Communication gives you practical training in applying Dr.

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EXPLORE TOPIC

Conflict Resolution