By Scott Edelstein — 1990
A unique stress-free approach for anyone who has ever wanted to write.
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CLEAR ALL
Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.
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Effective communication is a critical skill that influences your professional success, the stability of your family life, and your personal happiness. Your ability to communicate effectively is seriously hampered if you can’t assert yourself constructively.