Charlene Hunter Gault of PBS’s The MacNeil/Lehrer NewsHour introduces America Online and interviews AOL CEO Steve Case in 1995.
12:19 min
CLEAR ALL
Yvonne Sawbridge says that caring professionals offer hard, emotional work. In the same way in which physical labour is recognised and accounted for in management practice, emotional labour needs to be recognised as a role requirement for nurses and other caring professions.