By D. Killian — 2003
It sounds simple, yet it’s more than a technique for resolving conflict. It’s a different way of understanding human motivation and behavior.
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In order to appropriately engage in a disagreement, then, the point cannot be to win it or change another’s opinion — “otherwise, they devolve into stubborn, angry arguments,” Mr. Chopra said. Instead, “disagreements exist as a place to start negotiating.”