ARTICLE

FindCenter AddIcon

Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Read on www.mindtools.com

FindCenter Post-Image

The Surprising Downsides of Empathy

There’s a dark side to feeling the emotions of other people. In some cases, it can even lead to cruelty, aggression, and distress.

Article
Richard Fisher
2020
FindCenter AddIcon
FindCenter Post-Image

Hot to Help

We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.

Article
Daniel Goleman
2008
FindCenter AddIcon

EXPLORE TOPIC

Empathy