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Empathy at Work: Developing Skills to Understand Other People

By Mind Tools Content Team

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

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Don’t Take It Personally!

Don’t take anything personally. This agreement gives you immunity in the interaction you have with the secondary characters in your story. You don’t have to concern yourself with other people’s points of view.

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Empathy