By Jane Coaston — 2019
When Kimberlé Crenshaw coined the term 30 years ago, it was a relatively obscure legal concept. Then it went viral.
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To figure out why people complain so much on social media, we analysed negative posts on Facebook about brands caught up in media controversies at the time.
Why it feels like everything is going haywire? Even if social media could be cured of its outrage-enhancing effects, it would still raise problems for the stability of democracy.