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Empathy Is the Most Important Leadership Skill

By Tracy Brower — 2021

You always knew demonstrating empathy is positive for people, but new research demonstrates its importance for everything from innovation to retention. Great leadership requires a fine mix of all kinds of skills to create the conditions for engagement, happiness and performance, and empathy tops the list of what leaders must get right.

Read on www.forbes.com

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The Boss Factor: Making the World a Better Place Through Workplace Relationships

In this article, we argue that there is one essential area where companies can create enormous social value: job satisfaction. Because of the connection between happiness at work and overall life satisfaction, improving employee happiness could make a material difference to the world’s 2.

Article
Tera Allas and Bill Schaninger
2020
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How to Be More Aware of Your Relationship Style in Business

Why some are always trying to please people at work while others are looking for a fight.

Article
Kevin Ervin Kelley
2020
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What to Do When Your Employee Is Diagnosed with Cancer

All managers know that they need to help their employees through challenging times. But almost no manager is prepared for when one of their direct reports announces that he or she has cancer, despite the fact that more than 1.6 million people will be diagnosed this year.

Article
Anne Sugar
2018
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Empathy at Work: Developing Skills to Understand Other People

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

Article
Mind Tools Content Team
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Empathy