By Joan Cusack Handler — 2017
We learned early on that we had no control over her moods or our own rewards or punishment. She was entirely unpredictable.
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Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to enable performance. Its impact, for good or bad, is dramatic and pervasive. It’s something you can’t escape.
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high.
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