BOOK

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Difficult Conversations: How to Discuss What Matters Most

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By Douglas Stone, Bruce Patton, Sheila Heen — 2010

We attempt or avoid difficult conversations and conflicts every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. See more...

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Emotional Freedom: Liberate Yourself from Negative Emotions and Transform Your Life

Picture yourself trapped in a traffic jam feeling utterly calm. Imagine being unflappable and relaxed when your supervisor loses her temper.

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EXPLORE TOPIC

Communication Skills