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I’ve learned that there is no currency like trust and no catalyst like hope. There is nothing worse for building relationships than pandering, on one hand, and preaching, on the other. And the most important quality we must all strengthen in ourselves is that of a deep human empathy, for that will provide the most hope of all--and the foundation for our collective survival.

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Jacqueline Novogratz is the American founder and CEO of Acumen, an organization that delivers affordable health care, safe water, housing, and energy to impoverished communities in South Asia and East Africa. Acumen invests in world-changing programs that offer a new approach to traditional aid.

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FindCenter Quotes ImagePeople’s sense of self-worth is pivotal to their ability to look clearly at the hurt they’ve caused. The more solid one’s sense of self regard, the more likely that that person can feel empathy and compassion for the hurt party, and apologize from an authentic center.

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FindCenter Quotes ImageThe best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

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FindCenter Quotes ImageFriendship . . . is born at the moment when one man says to another, ‘What! You too? I thought that no one but myself . . .’

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Empathy