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The Secret to Giving Great Feedback - The Way We Work, a TED Series

2020

Humans have been coming up with ways to give constructive criticism for centuries, but somehow we’re still pretty terrible at it. Cognitive psychologist LeeAnn Renniger shares a scientifically proven method for giving effective feedback.

05:02 min

03:26

See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Video
Sharon Strand Ellison
2013
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04:00

How One Girl Stopped a Boy from Ever Bullying Her Again

This story is about a 10-year old girl who stopped a bully from harassing her with one non-defensive question.

Video
Sharon Strand Ellison
2013
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03:16

Harassment in the Workplace

This story is about a young woman who was being sexually harassed by her supervisor and was able to ask a question that prompted the supervisor to completely shift his behavior.

Video
Sharon Strand Ellison
2013
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02:06

Ego and Defensiveness in Communication: Sharon Strand Ellison

Sharon Strand Ellison, the author of Taking the War Out of Our Words, is a pioneer in the field of eliminating defensiveness. An international communication consultant and award-winning speaker, Sharon is the Founder and Executive Director of the Institute for Powerful Non-Defensive Communication.

Video
Sharon Strand Ellison
2017
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04:19

don Miguel Ruiz: How to Not Take Things Personally | Super Soul Sunday | Oprah Winfrey Network

The second of don Miguel Ruiz’s four agreements is about not taking everything personally. Watch as Oprah says she thinks it’s one of the hardest to follow, and get the advice don Miguel gives a customer service representative about dealing with challenging customers.

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don Miguel Ruiz
2013
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EXPLORE TOPIC

Communication Skills