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What You Need to Know About Emotional Intelligence

By Valencia Higuera — 2018

Most people are familiar with general intelligence, which is an ability to learn, apply knowledge, and solve problems. But this isn’t the only type of intelligence. Some people also possess emotional intelligence.

Read on www.healthline.com

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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

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Harriet Lerner
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01:06:30

112: How and Why to Apologize Effectively with Harriet Lerner

Have you ever received an apology that didn’t quite cut it? That made things even worse? Plus, let’s face it - life can be messy. Despite your best intentions, it is nearly impossible to avoid causing harm or hurt every so often.

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Harriet Lerner
2017
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If only our passion to understand others were as great as our passion to be understood. Were this so, all our apologies would be truly meaningful and healing.

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Harriet Lerner
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When forgiveness experts talk in binary language (’You either forgive the wrongdoer or you are a prisoner of your own anger and hate’), they are collapsing the messy complexity of human emotions into a simplistic dichotomous equation.

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Harriet Lerner
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People’s sense of self-worth is pivotal to their ability to look clearly at the hurt they’ve caused. The more solid one’s sense of self regard, the more likely that that person can feel empathy and compassion for the hurt party, and apologize from an authentic center.

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Harriet Lerner
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Avoidance will make you feel less vulnerable in the short run, but it will never make you less afraid.

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Harriet Lerner
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Anger is inevitable when our lives consist of giving in and going along; when we assume responsibility for other people’s feelings and reactions; when we relinquish our primary responsibility to proceed with our own growth and ensure the quality of our own lives; when we behave as if having a...

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Harriet Lerner
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Feeling angry signals a problem, venting anger does not solve it. Venting anger may serve to maintain, and even rigidify, the old rules and patterns in a relationship, thus ensuring that change does not occur.

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Harriet Lerner
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We cannot make another person change his or her steps to an old dance, but if we change our own steps, the dance no longer can continue in the same predictable pattern.

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Harriet Lerner
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02:07

Harriet Lerner on Acts of Change

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Harriet Lerner
2014
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EXPLORE TOPIC

Emotional Intelligence (EQ)