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6 Strategies to Resolve Conflict at Work

By Mike Kappel — 2017

When you get a group of people together day after day, conflict is inevitable. The employees you so carefully screened during hiring interviews aren't immune, either. They might have had the perfect answers to behavioral questions such as, “How do you handle conflict?” Unfortunately, polished interview responses don’t guarantee a harmonious workplace.

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What Studying Conflict Resolution Teaches About Personal Relationships

When people are threatened, evolutionary biology dictates extreme reactions: flee or fight? Donna Hicks, who studies conflict resolution at Harvard, says that this dynamic is at the core of much global tension—it’s just scaled up to the level of cities or countries.

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