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The Decision to Trust
Surveys have shown that 80% of Americans don’t trust corporate executives and—worse—that roughly half of all managers don’t trust their own leaders. Mergers, downsizing, and globalization have accelerated the pace of change in organizations, creating a crisis of trust that didn’t exist a generation ago.
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People’s sense of self-worth is pivotal to their ability to look clearly at the hurt they’ve caused. The more solid one’s sense of self regard, the more likely that that person can feel empathy and compassion for the hurt party, and apologize from an authentic center.
