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How to Avoid Doing All the Emotional Labor at Work

By Amy Swanson King — 2019

All those little details, necessary but distinctly un-flashy, are sometimes referred to as “emotional labor.” In the workplace, that labor may include booking a room for a meeting, reserving an event space, or keeping morale going with a Secret Santa exchange. It might also include damage control after a colleague behaves unprofessionally, being the one to take notes during a meeting, or taking the time — and, let’s face it, excruciating effort — required to delegate work, such as the work of emotional labor itself.

Read on www.seattletimes.com

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Six Patterns of Defensive Communication: Sharon Strand Ellison

Sharon Strand Ellison, the author of Taking the War Out of Our Words, is a pioneer in the field of eliminating defensiveness. An international communication consultant and award-winning speaker, Sharon is the Founder and Executive Director of the Institute for Powerful Non-Defensive Communication.

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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

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Emotional Labor