By Adam Fridman — 2015
Entrepreneurship has had a massive impact on communication, but in what ways?
Read on www.inc.com
CLEAR ALL
This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.
This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.
Whether you’re building a business of your own, want to create a more dynamic and unified culture at work, or just like hearing entrepreneur war stories, this episode will not disappoint.
I’m joined by speaker, international executive and five-time author Margaret Heffernan.
1
People in your life can make you feel bad or wrong by saying one thing to you and meaning something else. You can avoid falling into their traps.
This is a book about self-sabotage. Why we do it, when we do it, and how to stop doing it—for good.Coexisting but conflicting needs create self-sabotaging behaviors. This is why we resist efforts to change, often until they feel completely futile.
2
The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
6
How ironic that the difficult times we fear might ruin us are the very ones that can break us open and help us blossom into who we were meant to be.
3
Spiteful words can hurt your feelings but silence breaks your heart.
4
We attempt or avoid difficult conversations and conflicts every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.