BOOK

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The Art of Empathy: A Complete Guide to Life’s Most Essential Skill

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By Karla McLaren — 2013

Empathy, teaches Karla McLaren, is a universal human skill that we can all learn to awaken and use wisely. With The Art of Empathy, you will learn, step-by-step, the art of experiencing through the eyes and hearts of those around you—and to connect with and support them most effectively. See more...

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Difficult Conversations: How to Discuss What Matters Most

We attempt or avoid difficult conversations and conflicts every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

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Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict

Conflict is an unavoidable aspect of human existence, so it’s vital to develop communication skills that will help you navigate these challenging moments.

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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises.

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Solve Employee Problems Before They Start: Resolving Conflict in the Real World

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR).

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Solving the People Problem: Essential Skills You Need to Lead and Succeed in Today’s Workplace

By sharing their own personal insights - gained over two decades as Organizational Health Consultants - and more than twenty interesting and often humorous anecdotes from others, Brett M.

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EXPLORE TOPIC

Empathy