Harriet Lerner is an American psychologist and preeminent voice on the psychology of women, family, and relationships. She is the author of several books on these subjects, including the New York Times bestseller The Dance of Anger.
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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
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Spiteful words can hurt your feelings but silence breaks your heart.
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People fail to get along because they fear each other; they fear each other because they don’t know each other; they don’t know each other because they have not communicated with each other.
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