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The Third Wave | Steve Case | Talks at Google

By Steve Case — 2016

Steve Case discusses his book "The Third Wave."

52:15 min

01:06:30

112: How and Why to Apologize Effectively with Harriet Lerner

Have you ever received an apology that didn’t quite cut it? That made things even worse? Plus, let’s face it - life can be messy. Despite your best intentions, it is nearly impossible to avoid causing harm or hurt every so often.

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Harriet Lerner
2017
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