VIDEO
How Can You Have More Power By Being Non-Defensive?
A short talk on how shift from ways of using power in our interactions that are defensive and lead to power struggle to gaining far greater power by using non-defensive communication skills.
08:24 min
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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.