By Joseph Folkman — 2018
Most people assume that what it takes to be a great problem solver is simply raw intelligence. However, while intelligence helps, it’s not the only important element.
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It’s natural to get defensive, but that only escalates the cycle of aggression.
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Frustration is the feeling of being blocked from a goal. Although it sounds like a destructive emotion, it can actually be a source of creative fuel.
When leaders lack the wisdom to question their convictions, followers need the courage to persuade them to change their minds.