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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

By Gary Stix — 2020

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

Read on www.scientificamerican.com

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Building Trust through Transparency Is the Key to a People-First Culture

Oftentimes, strong culture is confused with surface-level perks, but those do little for long-term engagement, writes Sarah Wilson of Rokt.

Article
Sarah Wilson
2021
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Building Authentic Culture

Everybody talks about company culture these days, but very few people in the industry understand what it really means. Even fewer people know how to build one.

Article
Jeff Plant
2021
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Work Challenges