The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.
6
VIDEO
Brené Brown on Empathy
Dr Brene Brown reminds us that we can only create a genuine empathic connection if we are brave enough to really get in touch with our own fragilities.
02:53 min
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