The bestselling author has a message for managers and leaders: You must seek out the feelings that lie behind people’s bad behavior.
02:43 min
CLEAR ALL
This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.
This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.
Howard Thurman and Martin Luther King, Jr.: two giants in BU's proud history of tolerance.
On one awful night in 1995, Ples Felix's 14-year-old grandson murdered Azim Khamisa's son in a gang initiation fueled by drugs, alcohol and a false sense of belonging.