By Daniel Goleman — 2008
We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.
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CLEAR ALL
Insisting that people are equally worthy of respect is an especially challenging idea today. In medicine, you see people who are troublesome in every way: the complainer, the person with the unfriendly tone, the unwitting bigot, the guy who, as they say, makes “poor life choices.”
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