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By Daniel Goleman — 2008

We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.

Read on greatergood.berkeley.edu

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Empathy at Work: Developing Skills to Understand Other People

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.

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Mind Tools Content Team
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Empathy