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By Daniel Goleman — 2008

We often emphasize the importance of keeping cool in a crisis. But sometimes coolness can give way to detachment and apathy.

Read on greatergood.berkeley.edu

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What Is Empathy and How Do You Cultivate It?

Our brains may be wired to empathize more with people who look like us, but being more empathetic starts with just listening.

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Vivian Manning-Schaffel
2018
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Empathy

Empathy is the ability to recognize, understand, and share the thoughts and feelings of another person, animal, or fictional character. Developing empathy is crucial for establishing relationships and behaving compassionately.

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Psychology Today
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Empathy