By D. Killian — 2003
It sounds simple, yet it’s more than a technique for resolving conflict. It’s a different way of understanding human motivation and behavior.
Read on www.thesunmagazine.org
CLEAR ALL
Sharon Strand Ellison, the author of Taking the War Out of Our Words, is a pioneer in the field of eliminating defensiveness. An international communication consultant and award-winning speaker, Sharon is the Founder and Executive Director of the Institute for Powerful Non-Defensive Communication.
Going cold on our partners is often a sign not that we have stopped caring, but that we are - somewhere deep down - furious or hurt
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