By D. Killian — 2003
It sounds simple, yet it’s more than a technique for resolving conflict. It’s a different way of understanding human motivation and behavior.
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CLEAR ALL
Anybody can help resolve a conflict, says project manager Dorothy Walker. With three simple steps, she shares how you can use positive energy to solve conflicts between friends, coworkers, strangers, kids and beyond.
From lemons to lemonade; from heartbreak to happiness; from victim to victorious.
Picture yourself trapped in a traffic jam feeling utterly calm. Imagine being unflappable and relaxed when your supervisor loses her temper.