ARTICLE

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Beyond Good and Evil

By D. Killian — 2003

It sounds simple, yet it’s more than a technique for resolving conflict. It’s a different way of understanding human motivation and behavior.

Read on www.thesunmagazine.org

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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

Book
Sharon Strand Ellison
2025
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Living Nonviolent Communication: Practical Tools to Connect and Communicate Skillfully in Every Situation

Living Nonviolent Communication gives you practical training in applying Dr.

Book
Marshall Rosenberg
2012
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05:06

Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

Video
Sharon Strand Ellison
2013
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03:26

See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Video
Sharon Strand Ellison
2013
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02:52

Passive-Aggressive Behavior & Conflict

Passive-aggressive people: Could you be one of them? Passive-aggressive people don't get mad, they get even. When conflict triggers an emotional response, the passive-aggressive pattern is for revenge, by some form of sabotage.

Video
2011
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01:43

How to Deal with Passive-Aggressive Behavior

People in your life can make you feel bad or wrong by saying one thing to you and meaning something else. You can avoid falling into their traps.

Video
2010
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The best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

Quote
Harriet Lerner
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Spiteful words can hurt your feelings but silence breaks your heart.

Quote
C. S. Lewis
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The Language of Emotional Intelligence: The Five Essential Tools for Building Powerful and Effective Relationships

It's no secret that emotional intelligence plays a crucial role in your relationships. But how do you apply these specialized skills in everyday life? It's easy--with this practical, ready-to-use guide by a renowned expert in the field of emotional intelligence and communication.

Book
Jeanne Segal
2008
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03:16

How to Complain Without Hurting Your Partner | Dr. Julie Gottman | Relationship Advice

Want communications in your relationship to be more effective? Dr. Julie Schwartz Gottman explains the best (and worst) ways to talk to your mate about your wishes and needs.

Video
Julie Schwartz Gottman
2011
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EXPLORE TOPIC

Communication Skills