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6 Strategies to Resolve Conflict at Work

By Mike Kappel — 2017

When you get a group of people together day after day, conflict is inevitable. The employees you so carefully screened during hiring interviews aren't immune, either. They might have had the perfect answers to behavioral questions such as, “How do you handle conflict?” Unfortunately, polished interview responses don’t guarantee a harmonious workplace.

Read on www.entrepreneur.com

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Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

Book
Sharon Strand Ellison
2024
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04:36

How to Embrace Emotions at Work | The Way We Work, A TED Series

"You can't just flip a switch when you step into the office and turn your emotions off. Feeling feelings is part of being human," says author and illustrator Liz Fosslien. She shares why selective vulnerability is the key to bringing your authentic self to work.

Video
2020
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If you love deeply, you’re going to get hurt badly. But it’s still worth it.

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C. S. Lewis
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Rising Strong: How the Ability to Reset Transforms the Way We Live, Love, Parent, and Lead

It is the rise from falling that Brown takes as her subject in Rising Strong.

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Brené Brown
2024
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The Dance of Connection: How to Talk to Someone When You’re Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate

The key problem in relationships, particularly over time, is that people begin to lose their voice.

Book
Harriet Lerner
2002
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