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Conflict at Work? Empathy Can Smooth Ruffled Feathers

By Phyllis Korkki — 2016

Conflicts at work have the potential to escalate out of control and permanently damage relationships.Gabrielle S. Adams, an assistant professor at the London Business School and a visiting fellow at Harvard University, has examined the role that empathy and forgiveness can play in resolving these conflicts.

Read on www.nytimes.com

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Work Relationships