ARTICLE

FindCenter AddIcon

What Is a Microaggression? 14 Things People Think Are Fine to Say at Work—but Are Actually Racist, Sexist, or Offensive

By Marguerite Ward and Rachel Premack — 2021

Since microaggressions are so subtle, it’s often hard to know if you’re committing one or if you’re on the receiving end.

Read on www.businessinsider.com

FindCenter Post-Image

Difficult Conversations: How to Discuss What Matters Most

We attempt or avoid difficult conversations and conflicts every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client.

Book
Douglas Stone, Bruce Patton, Sheila Heen
2010
FindCenter AddIcon
FindCenter Post-Image

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises.

Book
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield
2014
FindCenter AddIcon
FindCenter Post-Image

Solve Employee Problems Before They Start: Resolving Conflict in the Real World

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attorney Scott Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR).

Book
Scott Warrick
2019
FindCenter AddIcon
FindCenter Post-Image

Solving the People Problem: Essential Skills You Need to Lead and Succeed in Today’s Workplace

By sharing their own personal insights - gained over two decades as Organizational Health Consultants - and more than twenty interesting and often humorous anecdotes from others, Brett M.

Book
Brett M. Cooper, Evans Kerrigan
2020
FindCenter AddIcon

EXPLORE TOPIC

Unconscious Bias