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How to Manage Passive-Aggressive People

By Mind Tools Content Team

In this article, we'll define passive aggression, explain why people might act in this way, describe the effect it can have in the workplace, and suggest strategies for managing it.

Read on www.mindtools.com

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Emotional Labor Is a Store Clerk Confronting a Maskless Customer

The preeminent sociologist Arlie Russell Hochschild discusses the control over one’s feelings needed to go to work every day during a pandemic.

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EXPLORE TOPIC

Communication Skills