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Managing Generational Conflict

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Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

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02:52

Passive-Aggressive Behavior & Conflict

Passive-aggressive people: Could you be one of them? Passive-aggressive people don't get mad, they get even. When conflict triggers an emotional response, the passive-aggressive pattern is for revenge, by some form of sabotage.

Video
2011
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The Leader as Martial Artist: Techniques and Strategies for Revealing Conflict and Creating Community

Deep democracy, the inherent importance of all parts of ourselves and all viewpoints in the world around us, is introduced as the concept that facilitates conflicts in relationships, communities, and the world.

Book
Arnold Mindell
2000
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10:32

Strategies to Become More Emotional Intelligent | Daniel Goleman | Wobi

How can emotional intelligence help us be better leaders? Are we really aware of how we manage ourselves and our relationships? In this video, Daniel Goleman explains the best strategies to improve our emotional intelligence to create better long-term relationships.

Video
Daniel Goleman
2017
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Crucial Conversations: Tools for Talking When Stakes Are High (Second Edition)

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high.

Book
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen Covey (foreword)
2011
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Emotional Equations: Simple Steps for Creating Happiness + Success in Business + Life

When Chip Conley, dynamic author of the bestselling Peak, suffered a series of devastating personal and professional setbacks, he began using what he came to call “Emotional Equations” (such as Joy = Love – Fear) to help him focus on the variables in life that he could handle, rather than...

Book
Chip Conley
2013
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EXPLORE TOPIC

Conflict Resolution