The bestselling author has a message for managers and leaders: You must seek out the feelings that lie behind people’s bad behavior.
02:43 min
CLEAR ALL
The capacity to step into the future and act on the possibilities is the essence of leadership believes Otto Scharmer, an action researcher and senior lecturer at MIT and co-founder of its Presencing Institute.
A clip of Otto Scharmer from Global Classroom Lecture 2: Sensing.
Listening is the most underrated of leadership skills, leading to a disconnect between leaders and the situation. Otto describes four levels of listening. This is essential viewing for anyone desiring to truly understand situations.