ARTICLE

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Persuading the Unpersuadable

By Adam Grant

When leaders lack the wisdom to question their convictions, followers need the courage to persuade them to change their minds.

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The Art of Listening: An Interview with Harville Hendrix and Helen LaKelly Hunt

1440: Is it true that on the whole we're not very good listeners? Harville: In the resting state, when we're not distracted, the research shows we have a 13–18% accuracy rate.

Article
Jenn Brown
2019
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EXPLORE TOPIC

Communication Skills