COURSE

FindCenter AddIcon

Managing Generational Conflict

On Demand

Powerful knowledge for managing & reducing conflict, increasing engagement & productivity, and turning customers to fans

Sign up on www.udemy.com

FindCenter Video Image

Beginning Anew: Four Steps to Restoring Communication

When we’re upset with someone, we’re often afraid to say anything. We tell ourselves, “Oh, it’s just a small matter; it’s not important.” But the accumulation of many small issues can create an explosive situation, and can even cause relationships to break.

Book
Sister Chan Khong
2014
FindCenter AddIcon
FindCenter Video Image
05:06

Parents Argue Over Popular Daughter Who Is Rude at Home

This story is about a mom and a step-dad who had argued a lot over a teenage daughter who was rude and home and unwilling to do her part. The step-dad shifted to using a non-defensive statement and got very different results.

Video
Sharon Strand Ellison
2013
FindCenter AddIcon
FindCenter Video Image
03:26

See How this Single Question Saved a Marriage

This story is about a situation where Todd, a husband, almost left his wife and kids, and the wife found a way to ask one non-defensive question that led to a conversation that saved the marriage.

Video
Sharon Strand Ellison
2013
FindCenter AddIcon
FindCenter Video Image

Taking the War Out of Our Words: The Art of Powerful Non-Defensive Communication

Whether we are dealing with a rude clerk, our child saying, “That’s not fair!,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive—sometimes without even realizing it.

Book
Sharon Strand Ellison
2024
FindCenter AddIcon

EXPLORE TOPIC

Conflict Resolution