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Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.

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Stephen R. Covey (1932–2012) was an American educator, author, businessman, and motivational speaker. He cofounded FranklinCovey, an organization focused on leadership development and business training, and was most well-known for his book The 7 Habits of Highly Effective People, which has sold over twenty million copies.

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FindCenter Quotes ImageThe best apologies are short, and don’t go on to include explanations that run the risk of undoing them. An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication.

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FindCenter Quotes ImageWe cannot make another person change his or her steps to an old dance, but if we change our own steps, the dance no longer can continue in the same predictable pattern.

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FindCenter Quotes ImageSpiteful words can hurt your feelings but silence breaks your heart.

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FindCenter Quotes ImageIf you love deeply, you’re going to get hurt badly. But it’s still worth it.

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FindCenter Quotes ImageWe meet no ordinary people in our lives.

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FindCenter Quotes ImageSince in order to speak, one must first listen, learn to speak by listening.

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FindCenter Quotes ImageNo matter how simplified or complicated life gets, it can make us miserable or it can wake us up.

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FindCenter Quotes ImageEmpathetic listening is an awesome medication for the hurting heart.

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FindCenter Quotes ImageIf only our passion to understand others were as great as our passion to be understood. Were this so, all our apologies would be truly meaningful and healing.

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FindCenter Quotes ImageWhen forgiveness experts talk in binary language (’You either forgive the wrongdoer or you are a prisoner of your own anger and hate’), they are collapsing the messy complexity of human emotions into a simplistic dichotomous equation.

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EXPLORE TOPIC

Communication Skills